Delta Airlines Skymiles: On hold first time for ** minutes then was disc...
A Delta Airlines Skymiles customer review by GetHuman user ~anonymous from November 16th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Delta Airlines Skymiles customers when your case took place?
~anonymous: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Delta Airlines Skymiles, and if so, how?
GetHuman: And which of these common Delta Airlines Skymiles customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Delta Airlines Skymiles problems)
~anonymous: "Change Flight" was why I was trying to call.
~anonymous's review of Delta Airlines Skymiles customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines Skymiles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: On hold first time for ** minutes then was disconnected after a representative said she'll place me on hold. Redialed and waited ** minutes then received a dialtone. Currently on hold at the ** minute mark. Waiting for the next surprize.
GetHuman: Let's quantify your experience contacting Delta Airlines Skymiles. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines Skymiles problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Delta Airlines Skymiles's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Delta Airlines Skymiles customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines Skymiles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Delta Airlines Skymiles customer service problem that occurred on November 7th, 2017.