Delta Airlines: On ******* we were having our newest family mem...

A Delta Airlines customer review by GetHuman user ~heatherie from November 3rd, 2017

Background on ~heatherie's case

GetHuman: ~heatherie - can you tell our other Delta Airlines customers when your case took place?
~heatherie: Sure. It was afternoon, on October 25th.
GetHuman: Did you reach out to Delta Airlines, and if so, how?
~heatherie: I used the 800-221-1212 number I found for on the GetHuman Delta Airlines customer phone number page I was on: Delta Airlines Customer Service Phone Number
GetHuman: And which of these common Delta Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~heatherie a list of common Delta Airlines problems)
~heatherie: "Make a booking" was why I was trying to call.

~heatherie's review of Delta Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Delta Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~heatherie: On ******* we were having our newest family member, a kitten we named Snickers shipped to us from Utah. We paid for her to be in a climate controlled cargo & even paid an extra $** for an expedited service called Delta Dash which should have meant she was the first thing off or on the plane. When we got to the airport, we waited, her flight came in at *:**, they didn't bring her out to us until *:**. (** minutes after the plane landed) She was cold, pale, limp & unresponsive & had blood coming from her nose & mouth. My family rushed her to the emergency vet, but on the drive, she passed. The vet pronounced her DOA, she died from extreme hypothermia, she froze to death. Apparently, what we thought was a warm cargo bin, wasn't. When a plane lands, climate control is lost & she didn't stand a chance for ** minutes in their cargo hold. If for any reason there is a holdup on the tarmac, our animals are trapped, unable to escape the extreme cold or extreme heat in the summer. Our family is d
GetHuman: Let's quantify your experience contacting Delta Airlines. On a scale of 1 to 5, how easy is it go get help on a Delta Airlines problem?
~heatherie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~heatherie: I'd give them a one out of five on communication.
GetHuman: And what about Delta Airlines's ability to quickly and effectively address your problem?
~heatherie: For that I would say two out of five.
GetHuman: And finally- any advice for other Delta Airlines customers?
~heatherie: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~heatherie taken from his Delta Airlines customer service problem that occurred on October 25th, 2017.

Delta Airlines

3.10 of 5 stars | 407 reviews

~heatherie's Delta Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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