I signed up for Delta Dental insurance sponsore...
A Delta Dental customer review by GetHuman user ~MAMiller from November 6th, 2017
Background on ~MAMiller's case
GetHuman: ~MAMiller - can you tell our other Delta Dental customers when your case took place?
~MAMiller: Yup. It was evening, on October 29th.
GetHuman: Did you reach out to Delta Dental, and if so, how?
GetHuman: And which of these common Delta Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~MAMiller a list of common Delta Dental problems)
~MAMiller: "Get insurance" was why I was trying to call.
~MAMiller's review of Delta Dental customer service
GetHuman: So how would you sum up your experience for GetHuman's Delta Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MAMiller: I signed up for Delta Dental insurance sponsored by AARP. The plan as described by Delta is supposed to cover ***% of diagnostic and preventive care (including exams, X-rays, and cleaning) in plan "A" as advertised. Delta, in reality, pays **.*% if your dentist is not in the AARP plan. It does not matter if your dentist accepts Delta dental insurance. He must be in the AARP plan and no where is this stated. I was amazed at this realization. Prior to signing up with Delta through the AARP I thought I did the due diligence by speaking with my dentist and a Delta customer service representative to insure that I understood the terms and conditions. I even printed what was available and showed it to my dentist. I was assured by both Delta and my dentist of the purported plan payments for the diagnostic and preventive care. It was only after receiving the first invoice that I learned in fact that there were two (*) Delta plans, one for corporations and one for the AARP. The pla
GetHuman: Let's quantify your experience contacting Delta Dental. On a scale of 1 to 5, how easy is it go get help on a Delta Dental problem?
~MAMiller: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MAMiller: I'd give them a five out of five on communication.
GetHuman: And what about Delta Dental's ability to quickly and effectively address your problem?
~MAMiller: For that I would say four out of five.
GetHuman: And finally- any advice for other Delta Dental customers?
~MAMiller: Call them early in the day or late. Don't forget any personal or account information you might need for Delta Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MAMiller taken from his Delta Dental customer service problem that occurred on October 29th, 2017.