Detroit News: Told I would have to wait * min to speak to a...
A Detroit News customer review by GetHuman user GetHuman-258385 from November 15th, 2017
Background on GetHuman-258385's case
GetHuman: GetHuman-258385 - can you tell our other Detroit News customers when your case took place?
GetHuman-258385: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to Detroit News, and if so, how?
GetHuman: And which of these common Detroit News customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-258385 a list of common Detroit News problems)
GetHuman-258385: "Delivery problem" was why I was trying to call.
GetHuman-258385's review of Detroit News customer service
GetHuman: So how would you sum up your experience for GetHuman's Detroit News customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-258385: Told I would have to wait * min to speak to a representative. She was abrupt and curt with information about starting a subcription at a certain rate--end of conversation!
GetHuman: Let's quantify your experience contacting Detroit News. On a scale of 1 to 5, how easy is it go get help on a Detroit News problem?
GetHuman-258385: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-258385: I'd give them a five out of five on communication.
GetHuman: And what about Detroit News's ability to quickly and effectively address your problem?
GetHuman-258385: For that I would say one out of five.
GetHuman: And finally- any advice for other Detroit News customers?
GetHuman-258385: Call them early in the day or late. Don't forget any personal or account information you might need for Detroit News to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-258385 taken from his Detroit News customer service problem that occurred on November 11th, 2017.