Digital River: I called the ***-***-**** waited on hold for...
A Digital River customer review by GetHuman user GetHuman-105952 from November 23rd, 2017
Background on GetHuman-105952's case
GetHuman: GetHuman-105952 - can you tell our other Digital River customers when your case took place?
GetHuman-105952: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Digital River, and if so, how?
GetHuman: And which of these common Digital River customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-105952 a list of common Digital River problems)
GetHuman-105952: "Complaint" was why I was trying to call.
GetHuman-105952's review of Digital River customer service
GetHuman: So how would you sum up your experience for GetHuman's Digital River customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-105952: I called the ***-***-**** waited on hold for ** minutes. I inquired about Spotmau PowerSuite Golden **** software, they gave me another number to call "***-***-****" and transferred to the new number. I had a brief hold of * minutes more before someone answered the new number. When I asked about the software being shown as "PowerSuite Golden ****" vs Order Form shows "PowerSuite Golden ****"* which edition will I receive **** or ****? They told me "they only deal with order placement questions"* "if I had specific questions about the PowerSuite Golden Software that I would have to contact the Manufacturer directly with my questions at *****@***.com." It seems to me if I have a questions about Software listed for sale on their Website that they should have been able to answer my questions without directing me to the Software Manufacturer, since my questions were about THEIR WEBSITE not the Spotmau Software Manufacturer's Website!
GetHuman: Let's quantify your experience contacting Digital River. On a scale of 1 to 5, how easy is it go get help on a Digital River problem?
GetHuman-105952: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-105952: I'd give them a three out of five on communication.
GetHuman: And what about Digital River's ability to quickly and effectively address your problem?
GetHuman-105952: For that I would say five out of five.
GetHuman: And finally- any advice for other Digital River customers?
GetHuman-105952: Call them early in the day or late. Don't forget any personal or account information you might need for Digital River to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-105952 taken from his Digital River customer service problem that occurred on November 22nd, 2017.