Digital River: Problem resolved, clearly outsourced labor to a...
A Digital River customer review by GetHuman user ~A guy from November 28th, 2017
Background on ~A guy's case
GetHuman: ~A guy - can you tell our other Digital River customers when your case took place?
~A guy: Sure. It was morning, on November 20th.
GetHuman: Did you reach out to Digital River, and if so, how?
GetHuman: And which of these common Digital River customer issues best describes the reason you wanted to talk to them?
(Shows ~A guy a list of common Digital River problems)
~A guy: "Returns" was why I was trying to call.
~A guy's review of Digital River customer service
GetHuman: So how would you sum up your experience for GetHuman's Digital River customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A guy: Problem resolved, clearly outsourced labor to avoid paying decent wages and benefits, so the communication was average. A few times I didn't understand the customer and she didn't understand me a few times as well. Nonetheless, problem was resolved.
GetHuman: Let's quantify your experience contacting Digital River. On a scale of 1 to 5, how easy is it go get help on a Digital River problem?
~A guy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A guy: I'd give them a four out of five on communication.
GetHuman: And what about Digital River's ability to quickly and effectively address your problem?
~A guy: For that I would say three out of five.
GetHuman: And finally- any advice for other Digital River customers?
~A guy: Call them early in the day or late. Don't forget any personal or account information you might need for Digital River to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A guy taken from his Digital River customer service problem that occurred on November 20th, 2017.