Dillards.com: Employees "fighting" over customers, I'm not su...

A Dillards.com customer review by GetHuman user GetHuman-193135 from November 17th, 2017

Background on GetHuman-193135's case

GetHuman: GetHuman-193135 - can you tell our other Dillards.com customers when your case took place?
GetHuman-193135: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Dillards.com, and if so, how?
GetHuman-193135: I used the 877-272-2601 number I found for on the GetHuman Dillards.com customer phone number page I was on: Dillards.com Customer Service Phone Number
GetHuman: And which of these common Dillards.com customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-193135 a list of common Dillards.com problems
GetHuman-193135: "Change order" was why I was trying to call.

GetHuman-193135's review of Dillards.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Dillards.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-193135: Employees "fighting" over customers, I'm not sure but they must have a quota to meet, not a very pleasant experience will never go back
GetHuman: Let's quantify your experience contacting Dillards.com. On a scale of 1 to 5, how easy is it go get help on a Dillards.com problem?
GetHuman-193135: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-193135: I'd give them a one out of five on communication.
GetHuman: And what about Dillards.com's ability to quickly and effectively address your problem?
GetHuman-193135: For that I would say four out of five.
GetHuman: And finally- any advice for other Dillards.com customers?
GetHuman-193135: Call them early in the day or late. Don't forget any personal or account information you might need for Dillards.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-193135 taken from his Dillards.com customer service problem that occurred on November 15th, 2017.


2.20 of 5 stars | 3 reviews
Dillards.com ReviewsDillards.com's Phone NumberAll Dillards.com contact infoGeneral Dillards.com customer service info
GetHuman-193135's Dillards.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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