Dillards.com: Very helpful representative who answered quickl...
A Dillards.com customer review by GetHuman user ~jj from November 22nd, 2017
Background on ~jj's case
GetHuman: ~jj - can you tell our other Dillards.com customers when your case took place?
~jj: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Dillards.com, and if so, how?
GetHuman: And which of these common Dillards.com customer issues best describes the reason you wanted to talk to them?
Shows ~jj a list of common Dillards.com problems
~jj: "Change order" was why I was trying to call.
~jj's review of Dillards.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Dillards.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jj: Very helpful representative who answered quickly and set up a repair appointment for me within * minutes.
GetHuman: Let's quantify your experience contacting Dillards.com. On a scale of 1 to 5, how easy is it go get help on a Dillards.com problem?
~jj: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jj: I'd give them a one out of five on communication.
GetHuman: And what about Dillards.com's ability to quickly and effectively address your problem?
~jj: For that I would say one out of five.
GetHuman: And finally- any advice for other Dillards.com customers?
~jj: Call them early in the day or late. Don't forget any personal or account information you might need for Dillards.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jj taken from his Dillards.com customer service problem that occurred on November 16th, 2017.
2.20 of 5 stars | 3 reviewsDillards.com ReviewsDillards.com's Phone NumberAll Dillards.com contact infoGeneral Dillards.com customer service info
~jj's Dillards.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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