Dinodirect.com: Terrible customer service! Have waited a month...
A Dinodirect.com customer review by GetHuman user ~Anonymous from November 13th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Dinodirect.com customers when your case took place?
~Anonymous: Sure. It was morning, on November 10th.
GetHuman: Did you reach out to Dinodirect.com, and if so, how?
GetHuman: And which of these common Dinodirect.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Dinodirect.com problems)
~Anonymous: "Overcharge/Strange charge" was why I was trying to call.
~Anonymous's review of Dinodirect.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Dinodirect.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Terrible customer service! Have waited a month and order has not arrived and unfortunately the only one to respond to me has no grasp of the English language. Thoroughly disgusted!!
GetHuman: Let's quantify your experience contacting Dinodirect.com. On a scale of 1 to 5, how easy is it go get help on a Dinodirect.com problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Dinodirect.com's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Dinodirect.com customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Dinodirect.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Dinodirect.com customer service problem that occurred on November 10th, 2017.