DirecTV: Called up to cancel my terminally ill father's...
A DirecTV customer review by GetHuman user ~bluesgirl from November 5th, 2017
Background on ~bluesgirl's case
GetHuman: ~bluesgirl - can you tell our other DirecTV customers when your case took place?
~bluesgirl: Sure. It was middle of the night, on October 31st.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~bluesgirl a list of common DirecTV problems)
~bluesgirl: "Technical Support" was why I was trying to call.
~bluesgirl's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bluesgirl: Called up to cancel my terminally ill father's service. He had appearently added a "bundle" of premium channels last year after ** years of having his account with DirecTV. So they would not allow me to cancel service at his address without charging him $*** because when he added that bundle it extended his contract by another * years (and we are only one year into contract)!!! I was tranferred to several people. I had to go through the entire story over and over again. The last person I spoke with was a supervisor who said that my father had "royalty status" with them for so many years of service and excellent credit. I would hate to see how they treat someone who doesn't have years of service and excellent payment history! This supervisor kept pushing for me to transfer service to another address. It was all around a very frustrating call!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~bluesgirl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bluesgirl: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~bluesgirl: For that I would say one out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~bluesgirl: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bluesgirl taken from his DirecTV customer service problem that occurred on October 31st, 2017.