DirecTV: DO NOT ORDER DIRECT TV SERVICES. biggest mistak...
A DirecTV customer review by GetHuman user ~ctappan0 from November 14th, 2017
Background on ~ctappan0's case
GetHuman: ~ctappan0 - can you tell our other DirecTV customers when your case took place?
~ctappan0: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~ctappan0 a list of common DirecTV problems)
~ctappan0: "Technical support" was why I was trying to call.
~ctappan0's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ctappan0: DO NOT ORDER DIRECT TV SERVICES. biggest mistake I ever made. Worst service I've ever received from any cable company ever. Seriously the biggest hassle from beginning to end. They like to add on extra fees for absolutely nothing and hope you don't notice. I swear every month I had a different bill and I was on a * year contract for a set amount. Don't even think about cancelling, it costs over $*** in cancellation fees to cancel. Ok so I waste tons of money paying out the rest of my contract right, and I finally cancel immediately after my contract ends only to be, no joke, harassed over the phone by them about why I cancelled my service. Probably about * times a day for like a week until I finally answered and said I have no job and can't pay thats why I cancelled so please stop calling me. NOW I get a call yesterday along with a voice mail and a text saying I need to call them about my account. So I'm like really?! But whatever I decide to call. The woman tells me a charge for a pap
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~ctappan0: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ctappan0: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~ctappan0: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~ctappan0: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ctappan0 taken from his DirecTV customer service problem that occurred on November 7th, 2017.