DirecTV is terrible. If I could give zero stars...
A DirecTV customer review by GetHuman user ~daeanaira from November 1st, 2017
Background on ~daeanaira's case
GetHuman: ~daeanaira - can you tell our other DirecTV customers when your case took place?
~daeanaira: Yes I can. It was afternoon, on October 29th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~daeanaira a list of common DirecTV problems)
~daeanaira: "Complaint" was why I was trying to call.
~daeanaira's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~daeanaira: DirecTV is terrible. If I could give zero stars, I would. I told the person what I wanted, they placed the order incorrectly and installed incorrect equipment. I called to get it fixed and was told I would have to pay for the wrong stuff I already received AND the new stuff I was supposed to get. It had only been a couple of days since installation, so I tried to cancel, but they have a NO CANCELLATION POLICY. Once the stuff is billed, it is yours. You can pay $***month for the rest of the contract to cancel. So, I would have paid $*** for * days of service, which I couldn't afford. So I kept them. Today, only * months in, my nearly new mint-condition receiver had a meltdown and deleted everything I had saved and erased the guide information. After * hours on the phone, the thing works again, but my stuff is gone forever and they won't even consider giving me a credit. Also, BE WARNED. If you accept their free * month trial for extra channels, they will automatically begin billing you
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~daeanaira: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~daeanaira: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~daeanaira: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~daeanaira: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~daeanaira taken from his DirecTV customer service problem that occurred on October 29th, 2017.