Have been a customer of DirecTv for more than...
A DirecTV customer review by GetHuman user ~DaveB from November 22nd, 2017
Background on ~DaveB's case
GetHuman: ~DaveB - can you tell our other DirecTV customers when your case took place?
~DaveB: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~DaveB a list of common DirecTV problems)
~DaveB: "Complaint" was why I was trying to call.
~DaveB's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DaveB: Have been a customer of DirecTv for more than ** years. Have * receivers and premier protection plan. DirecTv advised me that I had a "FREE" equipment upgrade that included installation of a GENIE and a mini GENIE. I agreed to the upgrade which I then found out obligated me to sign up for * more years of service. Didn't plan on changing service so I agreed. Technician came to do install. After installation, sound bar connected to the TV with the mini GENIE no longer worked. Technician had Supervisor come to house to check. After checking, Supervisor advised me that he had to go to his truck to make a phone call. After sitting in his truck for a couple of minutes, he simply left without saying a word. Called DirecTv and informed them of the situation. They agreed that they were responsible for rectifying the problem and offered to take $**.** off of my bill each month for the next year due to the unprofessional conduct of the Technician and Supervisor. Now came the issue of fixing the p
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~DaveB: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DaveB: I'd give them a two out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~DaveB: For that I would say one out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~DaveB: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DaveB taken from his DirecTV customer service problem that occurred on November 19th, 2017.