Have had an ongoing issue with DirecTV even aft...
A DirecTV customer review by GetHuman user ~Fed Up with DirecTV from October 30th, 2017
Background on ~Fed Up with DirecTV's case
GetHuman: ~Fed Up with DirecTV - can you tell our other DirecTV customers when your case took place?
~Fed Up with DirecTV: Yup. It was morning, on October 20th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed Up with DirecTV a list of common DirecTV problems)
~Fed Up with DirecTV: "Returns" was why I was trying to call.
~Fed Up with DirecTV's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed Up with DirecTV: Have had an ongoing issue with DirecTV even after I left. An agent didn't disconnect my service when requested, or send a return box for equipment. Took two more calls to finally get the message across. Meanwhile, they continued to bill me for service. In addition, they added a disconnect fee "because I didn't meet a service commitment" per the terms and conditions. Turns out that according to to the DirecTV agreements online there was no such agreement, as I was a customer for over two years. Took a half an hour with three people to (*)get them to admit that there was a mistake and (*)I didn't owe any fees. Now over a year later I am still getting bills from a collection agency (RPM) and have received ** calls as of today. I just spent another half hour talking with three people again at DirectTV, after being disconnected once, and the notes on their system do not reflect the content of the previous conversation. I asked for an written accounting of why I owe anything at this poin
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Fed Up with DirecTV: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed Up with DirecTV: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Fed Up with DirecTV: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Fed Up with DirecTV: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed Up with DirecTV taken from his DirecTV customer service problem that occurred on October 20th, 2017.