DirecTV: Having just talked to a rep im throughly disgus...

A DirecTV customer review by GetHuman user ~Les In st. Louis from November 28th, 2017

Background on ~Les In st. Louis's case

GetHuman: ~Les In st. Louis - can you tell our other DirecTV customers when your case took place?
~Les In st. Louis: Yup. It was evening, on November 23rd.
GetHuman: Did you reach out to DirecTV, and if so, how?
~Les In st. Louis: I used the 888-238-3712 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
Shows ~Les In st. Louis a list of common DirecTV problems
~Les In st. Louis: "Service Outage" was why I was trying to call.

~Les In st. Louis's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Les In st. Louis: Having just talked to a rep im throughly disgusted I presently have direct tv basic box However Charter offers tele*internet*and television hd for $***(* HD Boxes one with DVR) a month no contract guaranteed * years and YOU want approx the same amount for HD boxes for * tv's??? Ive been a customer for ** years I think its time to change **** Unbelievable!!!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Les In st. Louis: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Les In st. Louis: I'd give them a one out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Les In st. Louis: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Les In st. Louis: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Les In st. Louis taken from his DirecTV customer service problem that occurred on November 23rd, 2017.

DirecTV

2.74 of 5 stars | 378 reviews
DirecTV ReviewsDirecTV's Phone NumberAll DirecTV contact infoGeneral DirecTV customer service info
~Les In st. Louis's DirecTV Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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