DirecTV: I am going to cancel my direct and need the ret...
A DirecTV customer review by GetHuman user ~patricia mclaren from November 23rd, 2017
Background on ~patricia mclaren's case
GetHuman: ~patricia mclaren - can you tell our other DirecTV customers when your case took place?
~patricia mclaren: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~patricia mclaren a list of common DirecTV problems)
~patricia mclaren: "Dispute a Charge" was why I was trying to call.
~patricia mclaren's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~patricia mclaren: I am going to cancel my direct and need the return shipping information...your service has been so bad and in this last hour trying to return equippment because I have not the room to take them
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~patricia mclaren: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~patricia mclaren: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~patricia mclaren: For that I would say one out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~patricia mclaren: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~patricia mclaren taken from his DirecTV customer service problem that occurred on November 17th, 2017.