DirecTV: I signed up at the beginning of March and was t...
A DirecTV customer review by GetHuman user ~Deeply Unsatisfied from November 4th, 2017
Background on ~Deeply Unsatisfied's case
GetHuman: ~Deeply Unsatisfied - can you tell our other DirecTV customers when your case took place?
~Deeply Unsatisfied: Yes. It was morning, on October 25th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Deeply Unsatisfied a list of common DirecTV problems)
~Deeply Unsatisfied: "Technical Support" was why I was trying to call.
~Deeply Unsatisfied's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deeply Unsatisfied: I signed up at the beginning of March and was told I was getting a bundle deal of satellite, internet, and phone for $** a month all in one bill. Instead I got two bills, one for satellite and one for internet and phon, totalling $*** a month. I called to ask about it and the bundling department said they would call me back. That was over two weeks ago with no response. I had tried several times over the two weeks to resolve my billing issue, but to no avail. Today I canceled my service, and they want to charge me a disconnect fee. They had intentionally waited so that I would be past the deadline to respond so that I would have to pay. I have received the worst customer service I have ever heard of from this company.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Deeply Unsatisfied: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deeply Unsatisfied: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Deeply Unsatisfied: For that I would say three out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Deeply Unsatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deeply Unsatisfied taken from his DirecTV customer service problem that occurred on October 25th, 2017.