I've always loved DirecTV but yesterday I calle...
A DirecTV customer review by GetHuman user ~MuddPuppy from November 20th, 2017
Background on ~MuddPuppy's case
GetHuman: ~MuddPuppy - can you tell our other DirecTV customers when your case took place?
~MuddPuppy: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~MuddPuppy a list of common DirecTV problems)
~MuddPuppy: "Billing" was why I was trying to call.
~MuddPuppy's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MuddPuppy: I've always loved DirecTV but yesterday I called to order a defective dvr replaced. Simple matter, right? FIVE transfers to the wrong departments in three different states and TWO hours later....absolutely NOTHING accomplished! A good customer for ** *yrs I'm stunned and saddened at the level of incompetance and indifference I experienced on that call. If the quality of Directv customer service continues to deteriorate at this rate future business will no doubt reflect the trend. *Unfortunately for us combat weary customers that will be the only justice we will receive. **************************a client for ** years I have never experienced greater in confidence or poor customer service incompetence
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~MuddPuppy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MuddPuppy: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~MuddPuppy: For that I would say one out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~MuddPuppy: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MuddPuppy taken from his DirecTV customer service problem that occurred on November 12th, 2017.