DirecTV: I've been calling to straighten out billing, be...

A DirecTV customer review by GetHuman user ~Ralph Bowman from November 27th, 2017

Background on ~Ralph Bowman's case

GetHuman: ~Ralph Bowman - can you tell our other DirecTV customers when your case took place?
~Ralph Bowman: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to DirecTV, and if so, how?
~Ralph Bowman: I used the 888-238-3712 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Ralph Bowman a list of common DirecTV problems)
~Ralph Bowman: "Service Outage" was why I was trying to call.

~Ralph Bowman's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ralph Bowman: I've been calling to straighten out billing, been lied too, they acknowledge the lie, say they fixed the problem*******they didn't. This company is the worst service and communication I have ever had.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Ralph Bowman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ralph Bowman: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Ralph Bowman: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Ralph Bowman: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ralph Bowman taken from his DirecTV customer service problem that occurred on November 21st, 2017.


2.74 of 5 stars | 378 reviews

~Ralph Bowman's DirecTV Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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