DirecTV: I've had DirectTv for over a year, my bill is s...
A DirecTV customer review by GetHuman user ~mllryclssn from November 22nd, 2017
Background on ~mllryclssn's case
GetHuman: ~mllryclssn - can you tell our other DirecTV customers when your case took place?
~mllryclssn: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~mllryclssn a list of common DirecTV problems)
~mllryclssn: "Cancel service" was why I was trying to call.
~mllryclssn's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mllryclssn: I've had DirectTv for over a year, my bill is setup on automatic payments and I've never been late. They are constantly adding on movie channels and NFL packages that we do not watch and then charge us for them after the trial period is up. We are moving in a few weeks and they want to charge me $*** including all the add on charges to move my DirectTv equipment ACROSS THE STREET! They actually told me they were discounting the service and it was "worth" $***. I don't know what the average technician looks like, but the one that installed my equipment spent ten minutes installing and twenty minutes chain smoking beside his truck. He wasn't wasting my time, but to say his time was worth $*** is insulting. I have no problem paying a transfer fee, I'm paying one with every service I have, but $*** is a little ridiculous since the second most expensive for me is $**. The customer service representative was very rude when I questioned why it was so expensive, she was argumentative...
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~mllryclssn: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mllryclssn: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~mllryclssn: For that I would say three out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~mllryclssn: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mllryclssn taken from his DirecTV customer service problem that occurred on November 19th, 2017.