DirecTV: I was actually told by the customer service rep...
A DirecTV customer review by GetHuman user ~SteveR from November 26th, 2017
Background on ~SteveR's case
GetHuman: ~SteveR - can you tell our other DirecTV customers when your case took place?
~SteveR: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~SteveR a list of common DirecTV problems)
~SteveR: "Refund" was why I was trying to call.
~SteveR's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SteveR: I was actually told by the customer service rep that if I can prove the box isnt working to them they will replace it. Suddenly the burden of proof is placed on me. Telling them that we have a problem is no longer good enough to respond to. Instead you must become a technician and do all their trouble shooting for them. I have been with them for ** years. Now looking at Cox.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~SteveR: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SteveR: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~SteveR: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~SteveR: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SteveR taken from his DirecTV customer service problem that occurred on November 24th, 2017.