DirecTV: Less than ** minutes for the first person to an...
A DirecTV customer review by GetHuman user ~Pissed at DTV from November 14th, 2017
Background on ~Pissed at DTV's case
GetHuman: ~Pissed at DTV - can you tell our other DirecTV customers when your case took place?
~Pissed at DTV: Yes I can. It was late at night, on November 5th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed at DTV a list of common DirecTV problems)
~Pissed at DTV: "Refund" was why I was trying to call.
~Pissed at DTV's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed at DTV: Less than ** minutes for the first person to answer. She cannot turn off my "free for * months of Starz*Encore" and put me on hold for someone else. She said it is still free for another month. *nd lady picked up after additional ** minutes wait and said it is off already. Other discussion was about how to retain me when I'm paying $****mo for Total Choice on two TVs. Not like I'm subscribing to a high end package. To lower my bill, she suggested I drop Total Choice so I'll lose a few sports channels if I don't watch those. That's about how it went.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Pissed at DTV: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed at DTV: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Pissed at DTV: For that I would say three out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Pissed at DTV: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed at DTV taken from his DirecTV customer service problem that occurred on November 5th, 2017.