My recently installed Directv has lost signal t...
A DirecTV customer review by GetHuman user GetHuman-357599 from October 27th, 2017
Background on GetHuman-357599's case
GetHuman: GetHuman-357599 - can you tell our other DirecTV customers when your case took place?
GetHuman-357599: Yes. It was middle of the night, on October 18th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-357599 a list of common DirecTV problems)
GetHuman-357599: "Cancel service" was why I was trying to call.
GetHuman-357599's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-357599: My recently installed Directv has lost signal to several stations on a perfectly clear.Directv now wants to sell me warranty protection so the service bill won't be so much. They are trying to scam me because when this happened a few weeks ago and I was very insistant with the tech, she fixed the problem from her end. The tech I got today just stuck to her guns. I switched from DISH after * years of excellent service because Directv had a come on promotion. THESE PEOPLE ARE EVIL! STAY AWY FROM M!
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
GetHuman-357599: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-357599: I'd give them a two out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
GetHuman-357599: For that I would say three out of five.
GetHuman: And finally- any advice for other DirecTV customers?
GetHuman-357599: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-357599 taken from his DirecTV customer service problem that occurred on October 18th, 2017.