DirecTV: Sam's sold package and specifically noted the n...

A DirecTV customer review by GetHuman user ~DallasUptown from November 21st, 2017

Background on ~DallasUptown's case

GetHuman: ~DallasUptown - can you tell our other DirecTV customers when your case took place?
~DallasUptown: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to DirecTV, and if so, how?
~DallasUptown: I used the 888-238-3712 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
Shows ~DallasUptown a list of common DirecTV problems
~DallasUptown: "Service Outage" was why I was trying to call.

~DallasUptown's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DallasUptown: Sam's sold package and specifically noted the need for * story ladder. Sent beat up Ford Explorer with *ft ladder after I took the day off. Rude on the phone when asked why they sent someone without the proper equipment, "they aren't required to carry that ladder". Why did you sell me something that up front you knew you couldn't deliver? " Because you wanted it." I really wanted to take a day off for nothing. Yup. Still waiting for customer svc supervisor to call back. *Not sure if lied to at Sam's as well regarding the fact it would never go up in price. He wouldn't put that in writing.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~DallasUptown: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DallasUptown: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~DallasUptown: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~DallasUptown: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DallasUptown taken from his DirecTV customer service problem that occurred on November 19th, 2017.

DirecTV

2.74 of 5 stars | 378 reviews
DirecTV ReviewsDirecTV's Phone NumberAll DirecTV contact infoGeneral DirecTV customer service info
~DallasUptown's DirecTV Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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