DirecTV: Took forever to get a live representative. Didn...
A DirecTV customer review by GetHuman user ~get it together from November 20th, 2017
Background on ~get it together's case
GetHuman: ~get it together - can you tell our other DirecTV customers when your case took place?
~get it together: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~get it together a list of common DirecTV problems)
~get it together: "Technical Support" was why I was trying to call.
~get it together's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~get it together: Took forever to get a live representative. Didnt solve the problem at all. Left without cable tonight. Thinking of switching to Comcast.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~get it together: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~get it together: I'd give them a five out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~get it together: For that I would say four out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~get it together: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~get it together taken from his DirecTV customer service problem that occurred on November 15th, 2017.