DirecTV: and they don't answer their emails as promised...

A DirecTV customer review by GetHuman user ~T'eed off in Georgia from November 23rd, 2017

Background on ~T'eed off in Georgia's case

GetHuman: ~T'eed off in Georgia - can you tell our other DirecTV customers when your case took place?
~T'eed off in Georgia: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to DirecTV, and if so, how?
~T'eed off in Georgia: I used the 888-238-3712 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
Shows ~T'eed off in Georgia a list of common DirecTV problems
~T'eed off in Georgia: "Refund" was why I was trying to call.

~T'eed off in Georgia's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~T'eed off in Georgia: and they don't answer their emails as promised within ** hours....took money out of account with out my knowledge..no auto pay set up.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~T'eed off in Georgia: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~T'eed off in Georgia: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~T'eed off in Georgia: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~T'eed off in Georgia: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~T'eed off in Georgia taken from his DirecTV customer service problem that occurred on November 13th, 2017.

DirecTV

2.74 of 5 stars | 378 reviews
DirecTV ReviewsDirecTV's Phone NumberAll DirecTV contact infoGeneral DirecTV customer service info
~T'eed off in Georgia's DirecTV Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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