DirecTV: had a *** problem that was not repaired....they...

A DirecTV customer review by GetHuman user ~Account 2092605 from November 22nd, 2017

Background on ~Account 2092605's case

GetHuman: ~Account 2092605 - can you tell our other DirecTV customers when your case took place?
~Account 2092605: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to DirecTV, and if so, how?
~Account 2092605: I used the 800-756-0134 number I found for on the GetHuman DirecTV customer phone number page I was on: DirecTV Customer Service Phone Number
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Account 2092605 a list of common DirecTV problems)
~Account 2092605: "Cancel service" was why I was trying to call.

~Account 2092605's review of DirecTV customer service

GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Account 2092605: had a *** problem that was not repaired....they sent out a contract clown from Multi-Band.....never turned on Tv's or touched the satellite dish...very, very rude then gets in vehicle and drives off...called DirecTV back and they say so sorry and try to give me all these offers....but I cancelled the service after ** years of service.....AT&T should reconsider buying this crooked company....they are now trying to charge me $*** for cancelling....DirecTV is really a crooked and unethical company....
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Account 2092605: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Account 2092605: I'd give them a two out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Account 2092605: For that I would say three out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Account 2092605: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Account 2092605 taken from his DirecTV customer service problem that occurred on November 17th, 2017.


2.74 of 5 stars | 378 reviews

~Account 2092605's DirecTV Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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