DirecTV: had a question about a bill that it ** minutes...
A DirecTV customer review by GetHuman user ~sensei michael from October 30th, 2017
Background on ~sensei michael's case
GetHuman: ~sensei michael - can you tell our other DirecTV customers when your case took place?
~sensei michael: Yeah. It was middle of the night, on October 25th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~sensei michael a list of common DirecTV problems)
~sensei michael: "Technical support" was why I was trying to call.
~sensei michael's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sensei michael: had a question about a bill that it ** minutes before they realized that they messed up then to correct it
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~sensei michael: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sensei michael: I'd give them a three out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~sensei michael: For that I would say two out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~sensei michael: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sensei michael taken from his DirecTV customer service problem that occurred on October 25th, 2017.