DirecTV: you offer a TV add for NFL Football ticket,free...
A DirecTV customer review by GetHuman user ~Carl Carmichael from November 18th, 2017
Background on ~Carl Carmichael's case
GetHuman: ~Carl Carmichael - can you tell our other DirecTV customers when your case took place?
~Carl Carmichael: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to DirecTV, and if so, how?
GetHuman: And which of these common DirecTV customer issues best describes the reason you wanted to talk to them?
(Shows ~Carl Carmichael a list of common DirecTV problems)
~Carl Carmichael: "Technical support" was why I was trying to call.
~Carl Carmichael's review of DirecTV customer service
GetHuman: So how would you sum up your experience for GetHuman's DirecTV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carl Carmichael: you offer a TV add for NFL Football ticket,free, but that is not true and constitutes false advertising on your part. After past experience with DirecTV, I should have known you were misrepresenting DirecTV services. DirecTV is a true ripoff, and that leaves me pissed.
GetHuman: Let's quantify your experience contacting DirecTV. On a scale of 1 to 5, how easy is it go get help on a DirecTV problem?
~Carl Carmichael: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carl Carmichael: I'd give them a four out of five on communication.
GetHuman: And what about DirecTV's ability to quickly and effectively address your problem?
~Carl Carmichael: For that I would say five out of five.
GetHuman: And finally- any advice for other DirecTV customers?
~Carl Carmichael: Call them early in the day or late. Don't forget any personal or account information you might need for DirecTV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carl Carmichael taken from his DirecTV customer service problem that occurred on November 11th, 2017.