Discount Tire: hold on the phone for over ** minutes listening...
A Discount Tire customer review by GetHuman user ~nate t. from November 27th, 2017
Background on ~nate t.'s case
GetHuman: ~nate t. - can you tell our other Discount Tire customers when your case took place?
~nate t.: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Discount Tire, and if so, how?
GetHuman: And which of these common Discount Tire customer issues best describes the reason you wanted to talk to them?
(Shows ~nate t. a list of common Discount Tire problems)
~nate t.: "None of those really matches why I wanted to call Discount Tire that day." was why I was trying to call.
~nate t.'s review of Discount Tire customer service
GetHuman: So how would you sum up your experience for GetHuman's Discount Tire customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nate t.: hold on the phone for over ** minutes listening to recorder over and over...horrible i hung up with no help at all...need to hire more reps.
GetHuman: Let's quantify your experience contacting Discount Tire. On a scale of 1 to 5, how easy is it go get help on a Discount Tire problem?
~nate t.: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nate t.: I'd give them a two out of five on communication.
GetHuman: And what about Discount Tire's ability to quickly and effectively address your problem?
~nate t.: For that I would say one out of five.
GetHuman: And finally- any advice for other Discount Tire customers?
~nate t.: Call them early in the day or late. Don't forget any personal or account information you might need for Discount Tire to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nate t. taken from his Discount Tire customer service problem that occurred on November 22nd, 2017.