I am continually impressed by Discover's custom...
A Discover customer review by GetHuman user ~Sharon from November 23rd, 2017
Background on ~Sharon's case
GetHuman: ~Sharon - can you tell our other Discover customers when your case took place?
~Sharon: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Discover, and if so, how?
GetHuman: And which of these common Discover customer issues best describes the reason you wanted to talk to them?
(Shows ~Sharon a list of common Discover problems)
~Sharon: "Lower my rate" was why I was trying to call.
~Sharon's review of Discover customer service
GetHuman: So how would you sum up your experience for GetHuman's Discover customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sharon: I am continually impressed by Discover's customer service. I never have to wait for more than a few minutes before I get to a human, without ever going through pressing a million numbers--it's just the default. They are always polite, knowledgable, and answer my questions well. I'm truly impressed!
GetHuman: Let's quantify your experience contacting Discover. On a scale of 1 to 5, how easy is it go get help on a Discover problem?
~Sharon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sharon: I'd give them a five out of five on communication.
GetHuman: And what about Discover's ability to quickly and effectively address your problem?
~Sharon: For that I would say three out of five.
GetHuman: And finally- any advice for other Discover customers?
~Sharon: Call them early in the day or late. Don't forget any personal or account information you might need for Discover to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sharon taken from his Discover customer service problem that occurred on November 17th, 2017.