Discover: I was told up front the operator was in Delawar...

A Discover customer review by GetHuman user ~David from November 22nd, 2017

Background on ~David's case

GetHuman: ~David - can you tell our other Discover customers when your case took place?
~David: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Discover, and if so, how?
~David: I used the 800-347-2683 number I found for on the GetHuman Discover customer phone number page I was on: Discover Customer Service Phone Number
GetHuman: And which of these common Discover customer issues best describes the reason you wanted to talk to them?
(Shows ~David a list of common Discover problems)
~David: "Lower my rate" was why I was trying to call.

~David's review of Discover customer service

GetHuman: So how would you sum up your experience for GetHuman's Discover customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David: I was told up front the operator was in Delaware, which was great. She was very helpful and had the authority to do all I needed herself.
GetHuman: Let's quantify your experience contacting Discover. On a scale of 1 to 5, how easy is it go get help on a Discover problem?
~David: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David: I'd give them a four out of five on communication.
GetHuman: And what about Discover's ability to quickly and effectively address your problem?
~David: For that I would say three out of five.
GetHuman: And finally- any advice for other Discover customers?
~David: Call them early in the day or late. Don't forget any personal or account information you might need for Discover to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David taken from his Discover customer service problem that occurred on November 15th, 2017.

Discover

4.29 of 5 stars | 68 reviews

~David's Discover Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Discover, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Discover in any way.

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