Discover: The phone prompts were especially maddening, as...
A Discover customer review by GetHuman user ~Jessica J from November 1st, 2017
Background on ~Jessica J's case
GetHuman: ~Jessica J - can you tell our other Discover customers when your case took place?
~Jessica J: Yes. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Discover, and if so, how?
GetHuman: And which of these common Discover customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessica J a list of common Discover problems)
~Jessica J: "Setup an account" was why I was trying to call.
~Jessica J's review of Discover customer service
GetHuman: So how would you sum up your experience for GetHuman's Discover customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessica J: The phone prompts were especially maddening, as there was no way to indicate that I don't know the last * digits of my husband's social security number (I know: What kind of wife am I?) This solution cut right through the cycle of madness.
GetHuman: Let's quantify your experience contacting Discover. On a scale of 1 to 5, how easy is it go get help on a Discover problem?
~Jessica J: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessica J: I'd give them a three out of five on communication.
GetHuman: And what about Discover's ability to quickly and effectively address your problem?
~Jessica J: For that I would say two out of five.
GetHuman: And finally- any advice for other Discover customers?
~Jessica J: Call them early in the day or late. Don't forget any personal or account information you might need for Discover to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessica J taken from his Discover customer service problem that occurred on October 31st, 2017.