Discover: Why bother. Got to someone but they didn't know...
A Discover customer review by GetHuman user ~bleep you from November 7th, 2017
Background on ~bleep you's case
GetHuman: ~bleep you - can you tell our other Discover customers when your case took place?
~bleep you: Sure. It was morning, on October 30th.
GetHuman: Did you reach out to Discover, and if so, how?
GetHuman: And which of these common Discover customer issues best describes the reason you wanted to talk to them?
(Shows ~bleep you a list of common Discover problems)
~bleep you: "Cancel my account" was why I was trying to call.
~bleep you's review of Discover customer service
GetHuman: So how would you sum up your experience for GetHuman's Discover customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bleep you: Why bother. Got to someone but they didn't know their head from their foot. They can all rot in ****. I like the card but this person in AZ was worthless.
GetHuman: Let's quantify your experience contacting Discover. On a scale of 1 to 5, how easy is it go get help on a Discover problem?
~bleep you: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bleep you: I'd give them a two out of five on communication.
GetHuman: And what about Discover's ability to quickly and effectively address your problem?
~bleep you: For that I would say five out of five.
GetHuman: And finally- any advice for other Discover customers?
~bleep you: Call them early in the day or late. Don't forget any personal or account information you might need for Discover to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bleep you taken from his Discover customer service problem that occurred on October 30th, 2017.