Disney Cruise Line: after a ** minute hold res agents answred and t...
A Disney Cruise Line customer review by GetHuman user ~realswifty from November 26th, 2017
Background on ~realswifty's case
GetHuman: ~realswifty - can you tell our other Disney Cruise Line customers when your case took place?
~realswifty: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Disney Cruise Line, and if so, how?
GetHuman: And which of these common Disney Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~realswifty a list of common Disney Cruise Line problems)
~realswifty: "Change booking" was why I was trying to call.
~realswifty's review of Disney Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Disney Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~realswifty: after a ** minute hold res agents answred and then hung up also way too many menus that are redundant and repetitive
GetHuman: Let's quantify your experience contacting Disney Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Disney Cruise Line problem?
~realswifty: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~realswifty: I'd give them a two out of five on communication.
GetHuman: And what about Disney Cruise Line's ability to quickly and effectively address your problem?
~realswifty: For that I would say three out of five.
GetHuman: And finally- any advice for other Disney Cruise Line customers?
~realswifty: Call them early in the day or late. Don't forget any personal or account information you might need for Disney Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~realswifty taken from his Disney Cruise Line customer service problem that occurred on November 22nd, 2017.
Disney Cruise Line
3.50 of 5 stars | 27 reviews
~realswifty's Disney Cruise Line Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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