Disney Movie Club: Quick answer time. Difficulty in understanding...
A Disney Movie Club customer review by GetHuman user ~macdoc from November 19th, 2017
Background on ~macdoc's case
GetHuman: ~macdoc - can you tell our other Disney Movie Club customers when your case took place?
~macdoc: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to Disney Movie Club, and if so, how?
GetHuman: And which of these common Disney Movie Club customer issues best describes the reason you wanted to talk to them?
(Shows ~macdoc a list of common Disney Movie Club problems)
~macdoc: "Refund a Charge" was why I was trying to call.
~macdoc's review of Disney Movie Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Disney Movie Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~macdoc: Quick answer time. Difficulty in understanding that we were upset due to double billing in the same month, and being sent unsolicited movie. Reluctant to credit or account due to their mistake.
GetHuman: Let's quantify your experience contacting Disney Movie Club. On a scale of 1 to 5, how easy is it go get help on a Disney Movie Club problem?
~macdoc: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~macdoc: I'd give them a three out of five on communication.
GetHuman: And what about Disney Movie Club's ability to quickly and effectively address your problem?
~macdoc: For that I would say four out of five.
GetHuman: And finally- any advice for other Disney Movie Club customers?
~macdoc: Call them early in the day or late. Don't forget any personal or account information you might need for Disney Movie Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~macdoc taken from his Disney Movie Club customer service problem that occurred on November 15th, 2017.