Disney Movie Club: had to correct and address mistake over a year...
A Disney Movie Club customer review by GetHuman user ~Kanilehua from November 4th, 2017
Background on ~Kanilehua's case
GetHuman: ~Kanilehua - can you tell our other Disney Movie Club customers when your case took place?
~Kanilehua: Sure. It was afternoon, on October 31st.
GetHuman: Did you reach out to Disney Movie Club, and if so, how?
GetHuman: And which of these common Disney Movie Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Kanilehua a list of common Disney Movie Club problems)
~Kanilehua: "Refund a Charge" was why I was trying to call.
~Kanilehua's review of Disney Movie Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Disney Movie Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kanilehua: had to correct and address mistake over a year ago. Responded to a number of "features" by declining but still got them (*). Third time, I cancelled the card they were chargging. All of a sudden they try to send mail to the incorrect address which I received since our mailperson knows neighborhood well. Mail states they cannot send me features (which I declined online) because they can**t get authorization from card. I call disney cancel account AGAIN. Now I have a dvd and a bill stating I owe them money. Talked to a Gabby (idiot) she says she**ll cancel account NOW and I can mail back the dvds so there will be no bill..NOT AT MY EXPENSE I didn**t even order these...Hopefully talking to a "supervisor" fixed it. Suppose to receive a pre-paid lable to return one dvd in my possession and one that**s on it**s way.. DON**T JOIN ONLINE SYSTEM IS SUBSTANDARD AND LIVE HELP IS NO HELP
GetHuman: Let's quantify your experience contacting Disney Movie Club. On a scale of 1 to 5, how easy is it go get help on a Disney Movie Club problem?
~Kanilehua: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kanilehua: I'd give them a five out of five on communication.
GetHuman: And what about Disney Movie Club's ability to quickly and effectively address your problem?
~Kanilehua: For that I would say five out of five.
GetHuman: And finally- any advice for other Disney Movie Club customers?
~Kanilehua: Call them early in the day or late. Don't forget any personal or account information you might need for Disney Movie Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kanilehua taken from his Disney Movie Club customer service problem that occurred on October 31st, 2017.