Dole Packaged Foods: Purchased a very large can of Tang and did not...
A Dole Packaged Foods customer review by GetHuman user ~tlee404 from November 20th, 2017
Background on ~tlee404's case
GetHuman: ~tlee404 - can you tell our other Dole Packaged Foods customers when your case took place?
~tlee404: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to Dole Packaged Foods, and if so, how?
GetHuman: And which of these common Dole Packaged Foods customer issues best describes the reason you wanted to talk to them?
(Shows ~tlee404 a list of common Dole Packaged Foods problems)
~tlee404: "Safety concern" was why I was trying to call.
~tlee404's review of Dole Packaged Foods customer service
GetHuman: So how would you sum up your experience for GetHuman's Dole Packaged Foods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tlee404: Purchased a very large can of Tang and did not use it for a long period. There was no expiration date on the can. When I opened it up some of the Tang had turned into brown hard lumps. I tried put it into water and the brown lumps did not dissolve. I called the Dole operator and he said not to use it. There was no offer to replace the product. They should have at lest offered to replace the product since there was no expiration date. Don't buy a large supply or keep it for a long period as the Tang will spoil.
GetHuman: Let's quantify your experience contacting Dole Packaged Foods. On a scale of 1 to 5, how easy is it go get help on a Dole Packaged Foods problem?
~tlee404: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tlee404: I'd give them a five out of five on communication.
GetHuman: And what about Dole Packaged Foods's ability to quickly and effectively address your problem?
~tlee404: For that I would say five out of five.
GetHuman: And finally- any advice for other Dole Packaged Foods customers?
~tlee404: Call them early in the day or late. Don't forget any personal or account information you might need for Dole Packaged Foods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tlee404 taken from his Dole Packaged Foods customer service problem that occurred on November 11th, 2017.
Dole Packaged Foods
5.00 of 5 stars | 12 reviews
~tlee404's Dole Packaged Foods Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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