Dollar Shave Club: There is no customer service. Every option you...
A Dollar Shave Club customer review by GetHuman user ~greyes213 from November 23rd, 2017
Background on ~greyes213's case
GetHuman: ~greyes213 - can you tell our other Dollar Shave Club customers when your case took place?
~greyes213: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Dollar Shave Club, and if so, how?
GetHuman: And which of these common Dollar Shave Club customer issues best describes the reason you wanted to talk to them?
(Shows ~greyes213 a list of common Dollar Shave Club problems)
~greyes213: "Account Access" was why I was trying to contact.
~greyes213's review of Dollar Shave Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Dollar Shave Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~greyes213: There is no customer service. Every option you try states (electronically) that the party you reached is unavailable, and then the call is ended. I did not receive everything I ordered, and am attmepting to find out where the remainder of my order is. The only success I have had is by e-mail contact. Even then, the auto response is we will follow up as soon as possible. This is after spending $*.** for their shave butter, and receiving a trail size tube of .**oz
GetHuman: Let's quantify your experience contacting Dollar Shave Club. On a scale of 1 to 5, how easy is it go get help on a Dollar Shave Club problem?
~greyes213: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~greyes213: I'd give them a one out of five on communication.
GetHuman: And what about Dollar Shave Club's ability to quickly and effectively address your problem?
~greyes213: For that I would say two out of five.
GetHuman: And finally- any advice for other Dollar Shave Club customers?
~greyes213: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dollar Shave Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~greyes213 taken from his Dollar Shave Club customer service problem that occurred on November 15th, 2017.
Dollar Shave Club
1.00 of 5 stars | 21 reviews
~greyes213's Dollar Shave Club Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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