Dollar Shave Club: ok i have been trying to contact someone within...
A Dollar Shave Club customer review by GetHuman user GetHuman-textothe from December 3rd, 2017
Background on GetHuman-textothe's case
GetHuman: GetHuman-textothe - can you tell our other Dollar Shave Club customers when your case took place?
GetHuman-textothe: Yes. It was morning, on November 30th.
GetHuman: Did you reach out to Dollar Shave Club, and if so, how?
GetHuman: And which of these common Dollar Shave Club customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-textothe a list of common Dollar Shave Club problems)
GetHuman-textothe: "Track an Order" was why I was trying to contact.
GetHuman-textothe's review of Dollar Shave Club customer service
GetHuman: So how would you sum up your experience for GetHuman's Dollar Shave Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-textothe: ok i have been trying to contact someone within Dollar Shave Club for over a week now.. Multiple...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-textothe: ok i have been trying to contact someone within Dollar Shave Club for over a week now.. Multiple emails as well as fill out the form as "we" will get back to you soon. You got my money and another account opened by me for my father and i still cannot get a person to talk to! My number is ***-***-****. I need support asap!! Regards Rick Robertson
GetHuman: Let's quantify your experience contacting Dollar Shave Club. On a scale of 1 to 5, how easy is it go get help on a Dollar Shave Club problem?
GetHuman-textothe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-textothe: I'd give them a one out of five on communication.
GetHuman: And what about Dollar Shave Club's ability to quickly and effectively address your problem?
GetHuman-textothe: For that I would say one out of five.
GetHuman: And finally- any advice for other Dollar Shave Club customers?
GetHuman-textothe: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Dollar Shave Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-textothe taken from his Dollar Shave Club customer service problem that occurred on November 30th, 2017.
Dollar Shave Club
1.00 of 5 stars | 21 reviews
GetHuman-textothe's Dollar Shave Club Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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