Dominion Peoples Power: you need to get online billing! your automated...
A Dominion Peoples Power customer review by GetHuman user ~madatyou from November 5th, 2017
Background on ~madatyou's case
GetHuman: ~madatyou - can you tell our other Dominion Peoples Power customers when your case took place?
~madatyou: Yes. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Dominion Peoples Power, and if so, how?
GetHuman: And which of these common Dominion Peoples Power customer issues best describes the reason you wanted to talk to them?
(Shows ~madatyou a list of common Dominion Peoples Power problems)
~madatyou: "Cancel service" was why I was trying to call.
~madatyou's review of Dominion Peoples Power customer service
GetHuman: So how would you sum up your experience for GetHuman's Dominion Peoples Power customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madatyou: you need to get online billing! your automated bill pay is too expensive and a pain to use! i tried * times to pay my bill and it either hung up on me, or wouldn't take the payment! this is ridiculous. get online payments set up soon!
GetHuman: Let's quantify your experience contacting Dominion Peoples Power. On a scale of 1 to 5, how easy is it go get help on a Dominion Peoples Power problem?
~madatyou: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madatyou: I'd give them a five out of five on communication.
GetHuman: And what about Dominion Peoples Power's ability to quickly and effectively address your problem?
~madatyou: For that I would say five out of five.
GetHuman: And finally- any advice for other Dominion Peoples Power customers?
~madatyou: Call them early in the day or late. Don't forget any personal or account information you might need for Dominion Peoples Power to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madatyou taken from his Dominion Peoples Power customer service problem that occurred on November 2nd, 2017.
Dominion Peoples Power
3.50 of 5 stars | 2 reviews
~madatyou's Dominion Peoples Power Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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