Domino's Pizza: Dear Sir*Madam,**I had a terrible experience at...
A Domino's Pizza customer review by GetHuman user ~adoch from November 24th, 2017
Background on ~adoch's case
GetHuman: ~adoch - can you tell our other Domino's Pizza customers when your case took place?
~adoch: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows ~adoch a list of common Domino's Pizza problems)
~adoch: "Complaint" was why I was trying to call.
~adoch's review of Domino's Pizza customer service
GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adoch: Dear Sir*Madam,**I had a terrible experience at a Domino's tonight.*We had a coupon for buy one get one free pizzas. We ordered two pizzas with extra cheese as one of our * toppings on each. When we opened the boxes at home, we were disappointed to find that there were many large areas that didn't even have any cheese on them. The amount of cheese was not even enough for a regular cheese pizza, especially not for an extra cheese pizza. When my daughter called the store in Goodyear, AZ on Indian School Rd (near Litchfield Park), the manager was very rude and demeaning. He indicated that he didn't care if we liked the pizza or not if we didn't like it, he didn't want us as customers. He also states many times that we should shop somewhere else. Disappointed by the way my daughter was spoken to, I tried to speak with him myself. I got the same rude response.*We went to the store to return the pizza and get new ones, but things didn't get any better. We were told that we got what we order
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
~adoch: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adoch: I'd give them a five out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
~adoch: For that I would say one out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
~adoch: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~adoch taken from his Domino's Pizza customer service problem that occurred on November 22nd, 2017.