Domino's Pizza: I ordered over the phone. Ordered * pizza and C...

A Domino's Pizza customer review by GetHuman user ~AutismMom from November 27th, 2017

Background on ~AutismMom's case

GetHuman: ~AutismMom - can you tell our other Domino's Pizza customers when your case took place?
~AutismMom: Yes I can. It was evening, on November 21st.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
~AutismMom: I used the 734-930-3030 number I found for on the GetHuman Domino's Pizza customer phone number page I was on: Domino's Pizza Customer Service Phone Number
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows ~AutismMom a list of common Domino's Pizza problems)
~AutismMom: "Overcharge/Strange charge" was why I was trying to call.

~AutismMom's review of Domino's Pizza customer service

GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AutismMom: I ordered over the phone. Ordered * pizza and Cinn Sticks. Get to the window and the girl hands me the pizza but nothing else. I mention I also ordered cinn sticks and she goes to the back and this man comes back with an attitude telling me he's the one who took the order and it would be a ** min wait for Cinn Sticks if I wanted any. The whole reason for calling ahead is so that I DONT HAVE TO WAIT! My special needs son in the back seat was upset that he wouldnt be getting cinn sticks. I decide instead that I will use my coupon for free parm bites instead and we can see in the back and the guy is yelling to another working about US and the CINN STICKS! How RUDE!!! It was HIS FAULT and he's mad at us????! Seriously?!!! She tells us to go to the next window where I HAD TO ASK FOR MY CHANGE AND RECEIPT! I don't plan to ever go to this Dominos ever again!!! They just lost a good customer! p.s. I am NOT upset with the cashier. She was very nice to us the whole time.
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
~AutismMom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AutismMom: I'd give them a four out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
~AutismMom: For that I would say one out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
~AutismMom: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AutismMom taken from his Domino's Pizza customer service problem that occurred on November 21st, 2017.

Domino's Pizza

1.85 of 5 stars | 198 reviews

~AutismMom's Domino's Pizza Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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