Domino's Pizza: Long story short, ordered online the order got...
A Domino's Pizza customer review by GetHuman user ~tim from November 22nd, 2017
Background on ~tim's case
GetHuman: ~tim - can you tell our other Domino's Pizza customers when your case took place?
~tim: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows ~tim a list of common Domino's Pizza problems)
~tim: "Complaint About an Order" was why I was trying to call.
~tim's review of Domino's Pizza customer service
GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tim: Long story short, ordered online the order got screwed up and I'm just as baffled how it got screwed up as the manager, none the less that's not my problem. The incorrect thin crust pizza was soggy. Manager wouldn't give me a new pizza instead offered me a giftcard, well I can't eat a giftcard. So I got a new pizza finally which was made the incorrect way that I apparently ordered it (which I agreed to, because I was hungry and really didn't care as long as it is edible). So the new pizza takes another ** mins to get to my house and it's burnt to a crisp. Never again.
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
~tim: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tim: I'd give them a three out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
~tim: For that I would say two out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
~tim: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tim taken from his Domino's Pizza customer service problem that occurred on November 16th, 2017.