Domino's Pizza: Waited over an hour for our pizza, called to ch...

A Domino's Pizza customer review by GetHuman user GetHuman-429943 from November 24th, 2017

Background on GetHuman-429943's case

GetHuman: GetHuman-429943 - can you tell our other Domino's Pizza customers when your case took place?
GetHuman-429943: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
GetHuman-429943: I used the 734-930-3030 number I found for on the GetHuman Domino's Pizza customer phone number page I was on: Domino's Pizza Customer Service Phone Number
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-429943 a list of common Domino's Pizza problems)
GetHuman-429943: "Missing Order" was why I was trying to call.

GetHuman-429943's review of Domino's Pizza customer service

GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-429943: Waited over an hour for our pizza, called to check on it since our tracker said it should have been delivered ** mins prior, person who answered said they didn't have an order for us. After calling several other stores we called them back and they informed us the delivery guy should be there anytime with the pizza, when he arrived the pizza was cold with all of the toppings in the middle, and the * liter sprite we ordered was a ** oz bottle. Delivery man said he was off work now and couldn't go back to get us the sprite we paid for. He also asked for our payment when we had already paid online.. For cold pizza and a $* ** oz sprite *******€*
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
GetHuman-429943: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-429943: I'd give them a one out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
GetHuman-429943: For that I would say four out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
GetHuman-429943: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-429943 taken from his Domino's Pizza customer service problem that occurred on November 22nd, 2017.

Domino's Pizza

1.85 of 5 stars | 198 reviews

GetHuman-429943's Domino's Pizza Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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