Domino's Pizza: Ordered via Dominoes in Wollongong for a birthd...

A Domino's Pizza customer review by GetHuman user ~UnSatisfied from November 22nd, 2017

Background on ~UnSatisfied's case

GetHuman: ~UnSatisfied - can you tell our other Domino's Pizza customers when your case took place?
~UnSatisfied: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
~UnSatisfied: I used the 734-930-3030 number I found for on the GetHuman Domino's Pizza customer phone number page I was on: Domino's Pizza Customer Service Phone Number
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows ~UnSatisfied a list of common Domino's Pizza problems)
~UnSatisfied: "Overcharge/Strange charge" was why I was trying to call.

~UnSatisfied's review of Domino's Pizza customer service

GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UnSatisfied: Ordered via Dominoes in Wollongong for a birthday. Made the order to later get a call back in reference to the wait being an hour due to being short staffed - annoying but we could understand. An hour passed so I called to complain in regards to the time taken. * hour and ** minutes later the pizza arrives, but missing the garlic bread we ordered. I then rang the Dominoes store to complain and they advised we had to wait another hour for the garlic bread - I told them the service was appalling and didn't see why we had to wait so long for our garlic bread when it was there stuff-up. I asked if they could offer something to make up for their mistake, in which they declined. I demand some responsibility when left waiting over * hours for my order.
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
~UnSatisfied: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UnSatisfied: I'd give them a four out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
~UnSatisfied: For that I would say one out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
~UnSatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UnSatisfied taken from his Domino's Pizza customer service problem that occurred on November 19th, 2017.

Domino's Pizza

1.85 of 5 stars | 198 reviews

~UnSatisfied's Domino's Pizza Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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