Domino's Pizza: WORST SERVICE EVER. First of all they messed up...

A Domino's Pizza customer review by GetHuman user ~Anon from November 24th, 2017

Background on ~Anon's case

GetHuman: ~Anon - can you tell our other Domino's Pizza customers when your case took place?
~Anon: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
~Anon: I used the 734-930-3030 number I found for on the GetHuman Domino's Pizza customer phone number page I was on: Domino's Pizza Customer Service Phone Number
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Domino's Pizza problems)
~Anon: "Refund a Charge" was why I was trying to call.

~Anon's review of Domino's Pizza customer service

GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: WORST SERVICE EVER. First of all they messed up my order. They put chicken food and I am a strict vegetarian. When the guy came to my door he had an attitude. When I called back to complain they agreed to send another delivery, I waited and waited. For over ** minutes. So I called back and they lied saying that they had called me and someone had come to my house to ring my doorbell. None of which happened btw. I was sitting with my phone in my hand. Then I told them I wanted my money back and they refused and told me that I had to return the whole order, but how could I? Some of my friends had already eaten the food. So I agreed to take the order again because they sent the guy again. And when he came to my door again he had an attitude again but I ignored him because I didn't want to argue with someone older in age than me. But still he told me another story than the manager did. but I let it go. I took the food but now I have a feeling that they might have spit in my food or somethi
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
~Anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a five out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
~Anon: For that I would say two out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Domino's Pizza customer service problem that occurred on November 20th, 2017.

Domino's Pizza

1.85 of 5 stars | 198 reviews

~Anon's Domino's Pizza Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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