Domino's Pizza: We had a horrible experience with dominos in ea...
A Domino's Pizza customer review by GetHuman user ~christina bremmer from November 25th, 2017
Background on ~christina bremmer's case
GetHuman: ~christina bremmer - can you tell our other Domino's Pizza customers when your case took place?
~christina bremmer: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to Domino's Pizza, and if so, how?
GetHuman: And which of these common Domino's Pizza customer issues best describes the reason you wanted to talk to them?
(Shows ~christina bremmer a list of common Domino's Pizza problems)
~christina bremmer: "Complaint About an Order" was why I was trying to call.
~christina bremmer's review of Domino's Pizza customer service
GetHuman: So how would you sum up your experience for GetHuman's Domino's Pizza customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~christina bremmer: We had a horrible experience with dominos in east palmdale California. We went online to order a pizza and it was telling us we could not order a pizza at this time because their system was down. I then called their office and was told we could not order pizza because their system was down. We then went and got other food, when we got home dominos was at our door. We paid for the pizza because we felt obligated. I called their office again to explain my situation and she told me in order to get a refund she would have to come in my house and take a picture of the pizza that was not touched and then maybe we could get a refund. She then hung up on me after asking her who her manager was. So I called back. She hung up on me and my family for a total of * times. And told us she had more important things to do. We have been ording from dominos for years! And not once have we ever had service as horrible as this. She is not someone that should be representing dominos. Let alone be a manager
GetHuman: Let's quantify your experience contacting Domino's Pizza. On a scale of 1 to 5, how easy is it go get help on a Domino's Pizza problem?
~christina bremmer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~christina bremmer: I'd give them a one out of five on communication.
GetHuman: And what about Domino's Pizza's ability to quickly and effectively address your problem?
~christina bremmer: For that I would say one out of five.
GetHuman: And finally- any advice for other Domino's Pizza customers?
~christina bremmer: Call them early in the day or late. Don't forget any personal or account information you might need for Domino's Pizza to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~christina bremmer taken from his Domino's Pizza customer service problem that occurred on November 22nd, 2017.