Dooney.com: Emailed ******** & ******** with no response ye...
A Dooney.com customer review by GetHuman user GetHuman-112649 from November 25th, 2017
Background on GetHuman-112649's case
GetHuman: GetHuman-112649 - can you tell our other Dooney.com customers when your case took place?
GetHuman-112649: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Dooney.com, and if so, how?
GetHuman: And which of these common Dooney.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-112649 a list of common Dooney.com problems)
GetHuman-112649: "Complaint" was why I was trying to call.
GetHuman-112649's review of Dooney.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Dooney.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-112649: Emailed ******** & ******** with no response yet. ******** I wasted *** minutes of cell time on hold waiting for customer service. I was initially told the wait time was **-** minutes...ok. Then I was told the wait time was *-** minutes. Then I was told the wait time was *-* minutes. Then I was told the wait time was **-** minutes. WAIT, WHAT?! How can the calls be answered in the order they are received and have the wait time INCREASE after ** minutes? Today after ** minute hold I finally got Lori who finally got everything straighened out. Shouldn't be this hard!
GetHuman: Let's quantify your experience contacting Dooney.com. On a scale of 1 to 5, how easy is it go get help on a Dooney.com problem?
GetHuman-112649: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-112649: I'd give them a one out of five on communication.
GetHuman: And what about Dooney.com's ability to quickly and effectively address your problem?
GetHuman-112649: For that I would say one out of five.
GetHuman: And finally- any advice for other Dooney.com customers?
GetHuman-112649: Call them early in the day or late. Don't forget any personal or account information you might need for Dooney.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-112649 taken from his Dooney.com customer service problem that occurred on November 24th, 2017.
Dooney.com
1.00 of 5 stars | 10 reviews
GetHuman-112649's Dooney.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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