Dooney.com: Took them two weeks to tell me that one of the...
A Dooney.com customer review by GetHuman user ~mag678 from November 24th, 2017
Background on ~mag678's case
GetHuman: ~mag678 - can you tell our other Dooney.com customers when your case took place?
~mag678: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Dooney.com, and if so, how?
GetHuman: And which of these common Dooney.com customer issues best describes the reason you wanted to talk to them?
(Shows ~mag678 a list of common Dooney.com problems)
~mag678: "Returns" was why I was trying to call.
~mag678's review of Dooney.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Dooney.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mag678: Took them two weeks to tell me that one of the items was on back-order for another * weeks, and that's on my third phone call. *So after feeding me with lies, i cancelled my order. No more business to them, shame!*P.s. all could have been resolved by simply being honest with your customer.
GetHuman: Let's quantify your experience contacting Dooney.com. On a scale of 1 to 5, how easy is it go get help on a Dooney.com problem?
~mag678: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mag678: I'd give them a one out of five on communication.
GetHuman: And what about Dooney.com's ability to quickly and effectively address your problem?
~mag678: For that I would say one out of five.
GetHuman: And finally- any advice for other Dooney.com customers?
~mag678: Call them early in the day or late. Don't forget any personal or account information you might need for Dooney.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mag678 taken from his Dooney.com customer service problem that occurred on November 21st, 2017.
Dooney.com
1.00 of 5 stars | 10 reviews
~mag678's Dooney.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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